PATRON SERVICES ASSOCIATE

Advancement Team

Sacramento, CA  |  Part-Time  |  Reports to: Patron Service Manager

About Sacramento Ballet

Founded in 1954, the mission of Sacramento Ballet is to enhance the human condition through dance, and ensure it is accessible to all. We fulfill our mission by presenting world-class performances, offering engaging outreach and community engagement programs, and providing high-quality training and education through the School of Sacramento Ballet. 

About the Opportunity

Sacramento Ballet seeks a dynamic and service-driven Patron Services Associate to create a welcoming experience for Sacramento Ballet patrons, from purchasing tickets to attending performances. This role supports Sacramento Ballet’s mission by connecting audiences with our performances, events, and school productions through friendly, knowledgeable, and reliable service.

We are looking for someone who genuinely enjoys helping people and takes pride in providing excellent customer service. The ideal candidate is organized, dependable, comfortable with computers, and able to stay calm and friendly in a busy environment. Previous box office or performing arts experience is a plus, but not required.

The Role

The Patron Services Associate reports to the Patron Services Manager and works closely with the Patron Services team and other Sacramento Ballet staff. The Associate primarily works in Sacramento Ballet’s office, supporting day-to-day box office operations and assisting patrons by phone, email, and in person. The role serves as many patrons’ first contact with Sacramento Ballet. The role also includes occasional shifts at the SAFE Credit Union Performing Arts Center, the SOFIA Home of B Street Theatre, and other performance venues throughout the season. Flexible availability is important, and availability for performance dates is required.

Key Responsibilities

Patron Services

  • Provide friendly and professional service to patrons
  • Process ticket requests by phone, email, and in person
  • Assist with ticket purchases, exchanges, and subscription needs
  • Answer questions about performances, seating, policies, promotions, and accessibility
  • Resolve patron concerns with patience and good judgment

Box Office Operations

  • Process ticket orders, payments, and exchanges accurately
  • Process subscriptions and maintain accurate patron information
  • Prepare ticket mailings and will-call tickets
  • Use Spektrix to manage ticket orders and patron information
  • Follow Sacramento Ballet’s ticketing policies and procedures

Performance Support

  • Staff Patron Services during performances and events
  • Provide will-call and other patron services at the SAFE Credit Union Performing Arts Center, the SOFIA Home of B Street Theatre, and other performance venues
  • Assist patrons with ticketing questions and issues on performance days
  • Work with Sacramento Ballet and venue staff to address patron needs

Administrative & Event Support

  • Use Google Workspace, including Gmail, Google Docs, and Google Sheets
  • Assist with patron communications and other administrative tasks
  • Support promotions, group orders, and other Patron Services projects
  • Maintain and update patron information to ensure accuracy in the database
  • Help set up and put away chairs and other materials for events at Sacramento Ballet’s Studios
  • Assist with other duties as needed

Qualifications

Required

  • Strong customer service skills and a genuine interest in helping people
  • Friendly, clear, and professional communication skills
  • Comfortable using computers and learning new software
  • Comfortable using Google Workspace, including Gmail, Google Docs, and Google Sheets
  • Strong attention to detail and accuracy
  • Reliable and organized, with the ability to manage multiple tasks
  • Able to remain calm and professional in a busy environment
  • Comfortable working as part of a small team
  • Flexible availability, including evenings and weekends
  • Availability for Sacramento Ballet performance dates
  • Ability to safely lift and move a reasonable amount of weight for event setup and breakdown

Preferred

  • Previous box office or ticketing experience
  • Experience with Spektrix or another ticketing system
  • Customer service experience in the arts, entertainment, hospitality, or nonprofit sector
  • Experience handling payments and financial transactions
  • Interest in dance and the performing arts

The Ideal Candidate

You are friendly, dependable, and genuinely enjoy helping people. You take pride in providing excellent customer service and understand that every interaction matters. You are comfortable with technology, willing to learn, and able to stay organized when things get busy. You are flexible, a team player, and happy to pitch in wherever you are needed.

Compensation

  • Salary range: $20/hour
  • Part-time, between 20-25 hours per week

Schedule

  • 20-25 hours per week
  • Occasional evening and weekend work required during peak seasons and production periods

Work Environment and Physical Requirements

This position primarily operates in professional office, studio, theater, performance, and event environments, with regular use of a computer, telephone, and other standard office equipment, and may involve moving between office, studio, theater, and event spaces throughout the workday.

In performing the essential functions of this position, the employee is regularly required to:

  • Remain in a stationary position, including sitting or standing, for periods of time
  • Move throughout office, studio, theater, and event spaces
  • Operate a computer and other standard office equipment for extended periods
  • Communicate effectively in person, by telephone, and through electronic communication
  • Lift, carry, move, or otherwise handle materials and equipment weighing up to 25 pounds

The employee must be able to perform the essential functions of this position with or without reasonable accommodation.

Other Duties

This job description is intended to describe the general nature and level of work performed in this position and is not intended to be an exhaustive list of all responsibilities, duties, or qualifications. Responsibilities may evolve based on the needs of Sacramento Ballet.

How to Apply

Please send a resume and brief cover letter to Felicity Cowlin, Patron Services Manager, at fcowlin@sacballet.org. Please submit materials as PDF attachments with the subject line Patron Services Associate Application – [Your Name].

Equal Opportunity Employer

Sacramento Ballet is an Equal Opportunity/Affirmative Action employer. Sacramento Ballet is committed to racial equity and fair representation of multiple diverse populations in employment, outreach, scholarships, and all programs. We provide equity and inclusion including equitable pay, fair AGMA Union treatment, and access, opportunity, ideas, perspectives, values, and advancement for all. We strive to identify and eliminate barriers as well as innate, learned, and conveyed biases that prevent full participation of our communities.

At Sacramento Ballet we know that all diversity strengthens us all. Our diversity commitment to our community aligns with that of the California Arts Council, Sacramento Arts, Culture, and Creative Economy (ACCE), and the Sacramento Metropolitan Arts Commission’s Race and Cultural Equity Statements. We are ever mindful, considered, and inclusive in our outreach to attain fair representation including but not limited to race, ethnicity, gender, socioeconomic status, age, gender identity, sexual orientation, disability, ability, geography, citizenship status, religion, language, physical appearance, and those affiliating with multiple identities.

Sacramento Ballet has always been a way for communities of the Sacramento region to come together and engage with the arts and each other. Our art allows us to provide and share solace amid uncertainty, to share mutual fears and concerns, to give voice to the voiceless, and to advocate and be allies for diversity, equity, and inclusion that strengthens us all.