SCHOOL DIRECTOR

Sacramento Ballet
Sacramento, CA | Full-Time, Hourly, Non-Exempt | Reports to: Executive Director

About the Opportunity

The School Director of School of Sacramento Ballet is a visionary and collaborative leader responsible for shaping the artistic, educational, and commercial success of the school across all campuses, including Sacramento and Roseville. This role is for someone who brings genuine passion for developing dancers and building community, alongside the strategic and business acumen to help the school grow and thrive.

The ideal candidate is both an artist and an operator: someone who can inspire excellence in the studio, build strong relationships with students and families, and also think clearly about enrollment, revenue, and long-term program development. Commercial leadership is a meaningful and valued part of this role, not an afterthought, and we are looking for someone who embraces both dimensions with equal enthusiasm.

The Role

The School Director serves as the senior leader of the school, reporting to the Executive Director, Dr. Kiera Anderson, and working closely with the Artistic Director, Tiit Helimets. This leader is responsible for the artistic integrity of the program, the strength of the faculty and student experience, and the financial and operational health of the school. They set strategy, build culture, and put the systems in place that allow the school to grow with purpose and sustainability. They also ensure that the training environment reflects the artistic direction of Sacramento Ballet and supports the development of dancers aligned with the company’s standards.


What You Will Own

Commercial Leadership & Revenue Growth

  • ● Own the school’s P&L, including tuition revenue, program fees, and contribution to organizational budget targets
  • Develop and execute enrollment strategies across both campuses, setting and tracking targets by division and program
  • Lead pricing strategy, including annual tuition reviews, fee structures, and competitive benchmarking
  • Identify and pursue program expansion opportunities, including new divisions, intensives, community partnerships, and ancillary revenue streams
  • Collaborate with marketing on brand positioning, campaign strategy, and conversion of prospective families
  • Drive student retention through exceptional program quality, clear progression pathways, and strong family relationships
  • Lead summer programming as a strategic revenue driver: design financially viable, artistically compelling intensives, camps, and workshops that attract new students and retain current ones
  • Collaborate with organizational leadership on long-term planning and alignment with Sacramento Ballet’s broader vision
  • Support the continued growth of both campuses, including program expansion and new initiatives, in partnership with the Executive Director.

Artistic Leadership and Curriculum

  • In collaboration with the Artistic Director, hold and advance the artistic vision of the school, ensuring alignment with Sacramento Ballet’s mission and values, implementing a training approach that reflects the company’s artistic direction
  • Develop, implement, and continuously refine a leveled curriculum across all divisions, ensuring consistency and quality on both campuses
  • Observe classes regularly and provide constructive feedback to faculty; set clear standards for instruction and hold the team accountable to them
  • Oversee school performances, including annual recitals and in-studio showings: casting, choreography selection, rehearsal process, and production collaboration
  • Together with the Artistic Director, recruit guest faculty and develop programming that distinguishes the school in the regional market
  • Ensure classical technique is developed as a foundation for expression, clarity, and versatility

Faculty and Staff Leadership

  • In collaboration with the Executive and Artistic Directors, recruit, hire, onboard, and supervise faculty and school staff across both campuses
  • Build a high-performing, accountable team culture grounded in shared values and clear expectations
  • Lead regular faculty meetings, professional development, and continuous performance management
  • Partner with division leads to support program quality, student placement, and faculty growth

Operations and Administration

  • Own day-to-day school operations across both campuses in partnership with administrative staff
  • Collaborate with the School Administrator on scheduling, registration systems, and the family experience
  • In collaboration with the Executive Director, lead budget planning and resource allocation for the school, and monitor financial performance throughout the year
  • Ensure smooth cross-campus coordination and consistent delivery of the school’s program and brand

Family and Community Engagement

  • Serve as the visible, accessible leader of the school for students and families
  • Build strong family relationships, responding to questions and concerns with warmth and professionalism
  • Represent the school at performances, community events, and regional arts education contexts
  • Support student placement, progression, and long-term retention through proactive family communication


What We Are Looking For

Required

  • Professional ballet background with significant teaching experience in a structured school or pre-professional program
  • Demonstrated commercial acumen: experience owning or significantly influencing revenue, enrollment, or program growth outcomes
  • Proven leadership experience supervising faculty and staff, with a track record of building accountable, high-performing teams
  • Financial literacy and comfort working with budgets, performance targets, and business planning
  • Strong administrative and organizational skills with the ability to manage complexity across multiple locations
  • Excellent interpersonal and communication skills, with the ability to engage effectively with students, families, staff, and organizational leadership
  • A bias toward action and ownership: someone who identifies problems and solves them rather than escalating upward

Preferred

  • Experience developing or implementing curriculum in a leveled ballet training program
  • Background in enrollment strategy, marketing collaboration, or business development in an arts education context
  • Familiarity with summer intensive programming, including recruitment, guest faculty coordination, and financial planning
  • Experience managing multi-site operations
  • Background in arts administration, business, or nonprofit management, whether through formal education or equivalent professional experience

The Ideal Candidate

You are an artist who thinks like an operator. You hold high artistic standards and also understand that a thriving school requires strong enrollment, sound finances, and exceptional execution. You are warm and community-minded, but also results-oriented. You are comfortable owning outcomes, having direct conversations, and making decisions. You see the commercial and artistic dimensions of this role as complementary, not competing.You are also committed to supporting the artistic vision of Sacramento Ballet and developing dancers aligned with that direction.


Compensation

  • Salary range: $70,000 to $85,000, commensurate with experience
  • Benefits: Health, dental, and vision insurance; 401(k), paid time off; and other applicable benefits

To Apply  

  • Submit your resume and a cover letter to Dr. Kiera Anderson, Executive Director, at ed@sacballet.org 

 

 

PATRON SERVICES MANAGER

Sacramento Ballet
Sacramento, CA | Full-Time, Hourly, Non-Exempt | Reports to: Executive Director

About the Opportunity

Sacramento Ballet seeks a dynamic and service-driven Patron Services Manager to lead ticketing operations and shape the full patron experience across performances, events, and school productions.

This role is ideal for someone who understands that the box office is more than a transactional function: it is a central driver of earned revenue, audience growth, and long-term patron relationships. The right candidate brings both operational excellence and a strong instinct for customer experience, with a passion for the arts and Sacramento Ballet’s mission.

The Role

The Patron Services Manager is responsible for the systems and execution of all ticketing activity across the organization, including the main company, Second Company, and School of Sacramento Ballet.

The Patron Services Manager collaborates with box office staff, manages ticketing platforms, and ensures a seamless and welcoming patron experience at every touchpoint. They work cross-functionally with marketing, development, and leadership to maximize ticket sales, support revenue goals, and strengthen audience engagement. This role serves as the primary patron services liaison between the city box office and performance venues. 

About the Organization

Founded in 1954, the mission of Sacramento Ballet is to enhance the human condition through dance, and ensure it is accessible to all. We fulfill our mission by presenting world-class performances, offering engaging outreach and community engagement programs, and providing high-quality training and education through the School of Sacramento Ballet. 


What You Will Own

Ticketing Operations & Revenue Performance

  • Own all ticketing operations across performances, events, and school productions
  • Build and manage events, pricing structures, promotions, and inventory within the ticketing system (Spektrix)
  • Monitor and report on sales performance, pacing, and trends; proactively identify opportunities to increase revenue
  • Support subscription and single-ticket sales strategies in collaboration with marketing and development 
  • Manage comp ticket and voucher strategy in alignment with organizational goals, balancing access and revenue

Patron Experience

  • Design and uphold a high-quality, consistent patron experience across all channels (phone, email, in-person)
  • Serve as the lead point of contact for complex patron inquiries and issue resolution
  • Oversee front-of-house and ticketing operations during all performances
  • Ensure accessibility, clarity, and warmth in all patron communications
  • Support patron events, including Coffee & Class, open rehearsals, and donor experiences

Team Leadership

  • Schedule, train, and collaborate with Box Office Representatives
  • Build a responsive, customer-centered team culture with clear expectations and accountability
  • Scale staffing during peak periods (including Nutcracker season), managing seasonal upticks as needed

Systems & Data Management

  • Maintain data integrity within the ticketing system and ensure accurate reporting
  • Generate regular sales and attendance reports for executive leadership
  • Collaborate with development on patron data, segmentation, and donor ticketing needs

Cross-Functional Collaboration

  • Partner with marketing on campaigns, promotions, and audience development strategies
  • Support development efforts through donor ticketing, house seats, and special events
  • Coordinate with school leadership on recital and student performance ticketing
  • Align ticketing strategy with broader organizational goals for growth and sustainability


What We Are Looking For

Required

  • 3–5 years of experience in box office operations, ticketing, or patron services (performing arts strongly preferred)
  • Experience with ticketing platforms (Spektrix preferred)
  • Strong analytical skills and comfort working with sales data and revenue tracking
  • Proven ability to manage staff and deliver excellent customer service
  • Exceptional organizational skills and attention to detail
  • Ability to work occasional evenings and weekends, including attendance at all performances
  • Google Suite proficiency

Preferred

  • Experience in a multi-program or multi-venue organization
  • Familiarity with subscription models, pricing strategy, and audience segmentation
  • Experience collaborating with marketing and development teams
  • Interest in improving systems, workflows, and patron journey

Physical Demands and Work Environment

  • Prolonged periods of sitting, typing, and use of a computer
  • Ability to stand and walk for extended periods during events 
  • Must be able to perform light lifting and carrying (up to 25–30 lbs) when transporting front of house materials and equipment
  • The Patron Services Manager works in a dynamic, fast-paced event environment that includes both indoor and outdoor settings
  • Responsibilities include assisting with the setup and breakdown of front of house materials such as step and repeat banners, ticketing tables, signage, and related equipment
  • Some work is performed during evenings, weekends, and holidays in alignment with the event schedule
  • The role involves frequent interaction with guests, staff, and vendors in a high-traffic, customer-facing environment.
  • Reasonable accommodations may be made for individuals with disabilities

The Ideal Candidate

You are both operationally sharp and deeply service-oriented. You understand that every ticket sale is part of a larger relationship, and every patron interaction reflects the organization’s brand. You are comfortable owning outcomes, solving problems in real time, and improving systems behind the scenes. You bring a sense of accountability, responsiveness, and care to your work, and you take pride in creating exceptional audience experiences. You are passionate about the arts, accessibility, and building community.  


Compensation

  • Salary range: $25/hour 
  • Full-time, non-exempt position (between 30-40 hours per week) 
  • Benefits: Health, dental, and vision insurance; paid time off; and other applicable benefits

To Apply  

  • Submit your resume and a cover letter to Dr. Kiera Anderson, Executive Director, at ed@sacballet.org